In this issue....
- Case Study - Tech Support Automated: Accountability & Customer Satisfaction Improve
- New Feature Notification - Web Services Enhancement Now Available
- New Customer Announcement - BlueCross BlueSheild Association Chooses HighOrbit
Case Study
Tech Support Automated: Accountability & Customer Satisfaction Improve
An innovative software company utilizes HighOrbit to effectively manage incoming support requests and analyze their outcome.
Click the link to read the entire case study.
New Feature Notification
Web Services Enhancement Now Available
HighOrbit is excited to announce the addition of Web Services functionality to its workflow engine. Web Services will allow ProcessPro to interface with many types of external systems using industry standard protocols.
Users can define their processes to contain method calls to external resources such as stock quotes, accounting systems, distributor pricing, package tracking, and many other types of networked applications.
In-bound Web Services calls allow application developers to integrate their new and existing software with the functionality of ProcessPro's workflow engine and task assigning. For more details on how to use Web Services, contact your Process Specialist.
New Customer Announcement
BlueCross BlueShield Association Chooses HighOrbit
April 4, 2007: SAINT LOUIS, MO – HighOrbit Corporation has signed the BlueCross BlueShield Association (BCBSA) as a client. The BCBSA will be using HighOrbit’s ProcessPro to automate internal business processes.
According to HighOrbit’s Brian Dwyer, ProcessPro was developed to give companies greater control over the individual processes they rely on for the successful operation of their business. Clients use the web-based software solution for a diverse set of business processes from human resource management to sales, accounting and IT.
The BlueCross and BlueShield Association is the trade association for the independent, locally operated Blue Cross and Blue Shield companies. The 39 local member companies of the BlueCross and BlueShield Association have provided millions of families with top-quality, affordable health insurance for more than 70 years.
HighOrbit Corporation is a software development company located in St. Louis. They serve clients worldwide with innovative business process management, designed to fit their business and help them operate more efficiently.
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