Defect Tracking

Tech support centers are generally a hub of activity. Some receive literally hundreds or thousands of calls and email requests each day from customers regarding some sort of question or problem with their product. But most companies don't have any sort of system in place to track these requests and identify defects that are customer specific, versus those that are indicative of a larger product problem. HighOrbit gives them that power with HighOrbit Workflow.

HighOrbit Workflow gives you the tools to monitor all of the customer support requests coming in, and identify indicators of a larger product defect that needs to be addressed. With this ability, managers can determine if it is enough to address the particular customer's problem, or if this is an issue that needs to be addressed with all customers through a product update. By streamlining the help desk operations, your IT department staff gains the power to provide thorough, efficient customer service on a case by case basis, with the resources of the entire department at their fingertips.

The ability to track product defects is invaluable in the business of IT. Maintain the integrity and reputation of your products with HighOrbit Workflow.