Automated Responses

There is one aspect of your company that is the single most important characteristic in the eyes of your customer. It isn't your logo or your marketing. It's not the price of your products. It's your ability to communicate with customers. A competitor will have a very difficult time breaking through to your client if you have established solid communications from the start. If the client feels like he has been kept in the loop, then he feels like he knows you and it is a lot harder for him to convince himself that anybody else is better. If he feels like he's been kept in the dark, he is far more willing to hear what the other guys have to say. For this reason, it is important to always keep a steady flow of communication with your client.

HighOrbit's Workflow auto response system is that vehicle for communication. Let's face it; it's sometimes more than we can bear to be constantly in the ears and on the minds of our customers and prospects. But HighOrbit Workflow makes it possible. If you're gone to lunch and one of your customers has an immediate tech support question, wouldn't it be nice if there were a system in place that automatically let your customer know you received his request and it is being handled by a particular tech support staff member?

That's the strength of HighOrbit Workflow. Through each step of the process, you have the ability to keep everyone in the loop. It allows you to maintain timely communications with customers and prospects even when your schedule doesn't allow it, and it gives you the ability to make them all feel like a number one priority.