Order Fulfillment

The Client
The client provides products for the telecom repair and refurbishment industry. The company provides a wide range of replacement accessory supplies including batteries, handsets, cables and more.

The Client's Need
The client was dealing with a break down in communications with their overseas manufacturers. When a new product was developed, it was shipped to manufacturers for bidding purposes. Along the way communications went back and forth between both parties. If the bid was accepted, the communications continued back and forth. The problem is, there was no system in place to catch missed steps, or lost information from either party.

They needed an efficient way to manage the process from product development, through taking bids on new products, selecting a manufacturer, and conducting production and order fulfillment communications between the overseas manufacturer and the various stateside company departments involved.

How HighOrbit Helped
HighOrbit used HighOrbit Workflow to develop a system to introduce control into the process. With HighOrbit Workflow, each party involved receives updates as the process flows. Bottlenecks that previously would go unnoticed are now quickly identifield and addressed. The process now takes care of itself with automated notifications and reminders. The company no longer has to wonder if things are being taken care of, or worry that something has been forgotten. HighOrbit Workflow keeps everything on track.

In addition, ProcesPro has streamlined internal communications within the product development process. The sales and marketing teams are now aware of product ship dates and can develop plans accordingly. The purchasing department has a target date for when bids will be received and can plan accordingly. Everyone involved within the life cycle of that particular product has a better understanding of where the product is in the pipeline and their role in moving it forward. And HighOrbit Workflow is versatile enough to grow with the company. As new internal conditions or discoveries occur, the process can be changed to suit it.

The Results
HighOrbit Workflow helped the client address 3 important areas of concern:

• It introduced a level of accountability to the process. The client is able to see when a process is held up and quickly take the steps necessary to fix it.
• It improved efficiency by cutting the time and money the company was spending tracking down bids and following up with vendors for the necessary information. As a result, it sped the entire communications process up.
• It improved internal communications and allowed each department to plan for the future of the product because they were all aware of its status.