HighOrbit Streamlines Workflow Automation for Apto Solutions
The Client
Apto Solutions offers comprehensive IT asset recovery and processing services, including secure reverse logistics, data sanitization, testing, repair, redeployment, remarketing and responsible recycling. Founded in 2001, during a time of turmoil for the technology market, Apto Solutions quickly became a leader in IT asset recovery, serving Fortune 1000 companies and clients throughout the world. The firm has an extensive, qualified partner network in Europe, Asia and South America.
The Situation
In a global economy, companies continue to struggle with their workflow processes. As they experience growth, taking on new staff and locations, often the traditional workflow process of passing paper or sending emails becomes inefficient and detrimental to the company's future. The lag time and uncertainty of traditional processes can lead to tasks not being completed or performed late. And those oversights are painful to productivity and revenue.
The Client’s Need
Apto Solutions had seen staggering growth during their 10 year history, well outgrowing their process of tracking emails for the firm's purchase and work order requests. Their traditional system risked delays in sharing information, and endangered the consistency and accuracy of information being shared.
How HighOrbit Helped
By implementing HighOrbit, Apto Solutions was able to move their communication to a simple yet formalized process that would keep all parties involved in the loop, and assign the necessary controls needed for their ISO process. The new system was quickly implemented with little training, due to the fast response from HighOrbit's Process Professionals. Currently, Apto Solutions has 40 users on HighOrbit, and expects that number to increase in the near future.
According to HighOrbit's Dwyer, the company's business process management solution was developed to give organizations, like Apto Solutions, the power to control their processes.
The Results
Apto Solutions is experiencing the benefits of HighOrbit in several ways:
- Consistency and Accuracy - Eliminated the uncertainties and enhanced the processing of information for the firm’s purchase requisitions and work order requests.
- Efficient - Moved communication into a simple, yet formalized process that keeps all parties informed.
- Cost Effective - Offered a valuable solution to reduce errors and boost efficiency, without hiring an expensive programmer to implement the system.
"HighOrbit was the right solution for Apto, because we were able to design the necessary controls within the software," said Apto’s Darrell Thirkield. "The response time and willingness to work around our internal schedule has afforded Apto the ability to implement this program quickly, with little training."
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